Job Posting: Spa Concierge Team Members - Full-Time
Location: Woodhouse Spa - Gainesville, VA
Position: Spa Concierge (Full-Time/Part-Time)
Type: Full-Time
Facility: 7,000 Square Foot Luxury Day Spa

About Us:
Woodhouse Spa - Gainesville is a premier luxury day spa dedicated to delivering a serene and rejuvenating experience for every guest. Our mission is to help our guests feel relaxed, refreshed, and renewed. We are seeking experienced and responsible Spa Concierge team members to join our welcoming front desk team, ensuring that every client receives the highest level of service.

Key Responsibilities:
As a Spa Concierge, you will play a vital role in providing a seamless and welcoming experience for our guests. Your expertise will ensure that each guest feels special from the moment they walk through our doors. Key areas of expertise include:
• Positive Attitude: Approach every interaction with warmth, a friendly demeanor, and a commitment to guest satisfaction.
• Multi-Tasking: Manage multiple tasks simultaneously, including appointment scheduling, answering phones, and assisting guests, without compromising service quality.
• Communication: Use professional and effective communication to interact with guests, team members, and management.
• Customer Service: Create a welcoming and luxurious environment for all guests, ensuring their needs are met promptly and with a smile.
• Problem Solving: Address guest concerns swiftly and diplomatically, turning challenges into positive experiences.
• Organization: Maintain an organized and efficient front desk area, ensuring all guest information and spa materials are up-to-date.
• Professional Appearance: Uphold the spa’s standards for a polished and professional appearance at all times.
• Professional Verbiage: Use polished and courteous language to enhance the guest experience.
• Diplomacy: Handle sensitive situations with discretion and tact.
• Flexibility: Adapt to varying shifts and responsibilities, including evenings and weekends.
• Local Knowledge: Provide guests with information about the surrounding area, enhancing their overall experience.
• Computer Knowledge: Utilize spa booking software, email, and other technology platforms efficiently.
• Phone Etiquette: Answer calls promptly and professionally, managing bookings and inquiries with a friendly tone.
• Attention to Detail: Ensure all details of guest bookings and preferences are accurately recorded and communicated.
• Follow Strict Protocols: Adhere to company protocols and policies to maintain the highest standard of guest care and safety.
• Reliability: Demonstrate a strong commitment to showing up on time and ready to deliver outstanding service.
• Time Management: Manage time effectively, ensuring tasks are completed efficiently and without delay.
• Reliable Transportation: Ensure dependable transportation to maintain punctuality and reliability.
• Great Team Member: Collaborate with fellow team members to create a positive work environment and a smooth operation.

Qualifications:
• Prior experience in a concierge, front desk, or customer service role, preferably in a spa or luxury hospitality setting.
• Excellent verbal and written communication skills.
• Proficiency in using booking software and basic computer applications.
• Strong organizational skills and ability to prioritize tasks.
• A passion for the wellness industry and a genuine desire to create a luxurious guest experience.

Why Join Us?
Woodhouse Spa - Gainesville offers a collaborative and supportive environment, where your dedication to guest satisfaction will be valued. With opportunities for growth and a beautiful setting, this role is perfect for those passionate about delivering exceptional service.

Apply Today:
If you are ready to become a key part of our spa’s success, apply now! Please submit your resume and a brief cover letter outlining your experience and interest in the role.

Woodhouse Spa - Gainesville
"Relaxed, Refreshed, Renewed"
woodhousegainesville.com